Legal
Backfill Systems ("we," "us," "our") provides automated customer communication and lead management setup services to home service contractors. This policy explains what information we collect, how we use it, and the choices you have.
We collect information you provide to us directly, including:
We also collect limited technical information automatically when you visit our website, such as browser type and pages viewed, in order to keep the site working correctly.
We use the information we collect to provide and support our services, respond to your questions, schedule appointments, process payments, and send service-related communications. We do not use your information for any purpose unrelated to providing our services to you.
By providing your mobile phone number and opting in, you consent to receive SMS text messages from Backfill Systems relating to your account, appointments, estimates, and service updates.
Message frequency varies. Message and data rates may apply. Reply STOP at any time to opt out of future messages. Reply HELP for assistance, or contact us using the details at the bottom of this page.
Consent to receive text messages is not a condition of purchasing any goods or services.
We collect SMS consent when you provide your phone number directly to us by calling, submitting a form on our website, or requesting service. Opting out of SMS messages will not affect your ability to receive service from us by phone or email.
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties or affiliates for marketing or promotional purposes. Mobile information is used solely for the purposes described in this policy.
We share information only with service providers who help us operate our business — such as payment processors, communication platforms, and hosting providers — and only to the extent necessary for them to perform that work. These providers are required to protect your information and may not use it for their own purposes. We may also disclose information where required by law.
When we set up systems for a contractor client, we process information belonging to that client's customers on the client's behalf. Our clients are responsible for obtaining appropriate consent from their own customers before those customers receive messages through systems we set up. We process that information only as directed by the client.
We retain information only as long as necessary to provide our services and meet legal and accounting obligations. We use reasonable administrative and technical safeguards to protect the information we hold. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
Our services are intended for businesses. We do not knowingly collect information from anyone under 18.
We may update this policy from time to time. When we do, we will revise the "last updated" date at the top of this page.
Backfill Systems
Houston, Texas
Phone: (832) 924-0363
Email: ethan@backfillsystems.com